Refund and Return Policy 

At KRISHNA PUJA SALE (KPS), we are committed to supplying genuine and high-quality Puja Essentials. Due to the delicate, sacred, and often perishable nature of our products, our return policy is stringent. By completing a purchase, you agree to these terms in full.

1. Non-Returnable and Non-Refundable Items

The following items are strictly non-returnable and non-refundable under all circumstances:

  • Perishable and Consumable Items: This includes, but is not limited to, incense, dhoop, oils, ghee, fresh flowers (if applicable), kumkum, and chandan.

  • Worn or Used Items: Any item that has been opened, used for a ritual (Puja/Aarti), or otherwise removed from its original sealed packaging.

  • Idols and Deity Attire: Items related to the divine, once unwrapped or removed from their protective casing, are non-returnable for sanitary and spiritual reasons.

  • Sale or Discounted Items: All purchases made during a promotional sale or with a discount code are considered final.

2. Eligibility for Returns (Exchange Only)

We only accept returns for an exchange or store credit if the product meets two criteria:

  1. The item is unopened, unused, and in the exact condition you received it.

  2. The item must be reported within 48 hours of delivery.

A. Acceptable Return Criteria (Defective or Incorrect Item)

An item is only eligible for return if it is determined to be:

  • Fundamentally Defective: The product is unusable for its intended purpose (e.g., a lamp that is cracked in half, rendering it unable to hold oil).

  • Incorrectly Shipped: You received a completely different product from what you ordered (e.g., received incense sticks when you ordered a brass diya).

B. Return Procedure

  1. Notification: Email us at support@kpsale.com within 48 hours of receipt, including your Order Number and clear photographs of the defect or incorrect item.

  2. Assessment: Our team will review the claim. Claims failing to meet the above criteria will be rejected.

  3. Return Authorization: If approved, you will receive a Return Authorization Number (RAN) and shipping instructions. Items returned without a valid RAN will be refused and sent back to you at your expense.

  4. Shipping: The customer is responsible for all return shipping costs, and we strongly recommend using a trackable shipping service. KPS is not responsible for items lost during the return transit.

3. Strict Delivery and Damage Disclaimers

By purchasing from KPS, you acknowledge and accept the following conditions regarding delivery and product integrity:

A. Non-Acceptance of Delivery (No Refund Policy)

If an order is shipped and subsequently refused by the customer at the doorstep, or if delivery is unsuccessful due to the customer providing an incorrect address, or if the item is returned to us by the carrier due to customer non-collection, the customer will not be eligible for a refund. The purchase is considered final, and the costs associated with the initial shipping and the return shipping will be borne by the customer.

B. Minor/Cosmetic Damages

No refunds, exchanges, or store credits will be issued for minor, cosmetic, or superficial imperfections related to handcrafted items, natural materials (e.g., clay, wood), or slight differences in color and size from the website photos. These characteristics are considered natural variations and do not constitute a "defect."

C. Inspection Requirement

We require that you inspect all packages immediately upon receipt. Once an item has been accepted and signed for, any damage claims will be assessed under the "Minor/Cosmetic Damages" clause.

4. Refund Issuance

If a refund is exceptionally granted (only for items deemed fundamentally defective and where an exchange is impossible), the following applies:

  • Method: Refunds will be processed back to the original method of payment only.

  • Timeline: Please allow up to 10 business days for the refund to be processed and the credit to appear on your statement. Shipping costs are non-refundable.

5. Modifications

KRISHNA PUJA SALE reserves the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.